Customer Rights Below are questions which we are asked on a regular and frequent basis. We will try our best to update this page with more questions which can help our customers better understand our business and the process of repairing your vehicle after an accident. Feel free to contact us if you have a different question or require further clarification.
1. Do I have to use a body shop which is approved by my insurance company or can I take the car to a shop of my choosing?
Insurance companies have special arrangements with many auto body repair shops in every city. Therefore, they prefer you send your vehicle to one of these shops. However, no matter what they may suggest to you, you should know that the choice is yours. Therefore, you can always have your vehicle taken to the shop of your choosing.
2. My vehicle suffered significant damage in an accident. However, my insurance company did not total it. After repairing, will my car still be safe to drive?
Yes, absolutely. Insurance companies will not “total” your vehicle unless the cost of repairing your vehicle exceeds a certain threshold when comparing it to your vehicle’s value. In the event they do not total a vehicle, you can rest assured that we are in the business of placing your vehicle back to original factory specifications after an accident. In addition to this, we even warranty our work. Safety is our primary concern when it comes to customer vehicles. Upon the completion of repairs, we always test drive our customer’s cars and complete a thorough checklist of items to assure operational safety.
3. How long will it take to repair my vehicle?
This question is a little difficult to answer. There are many unforeseen delays that can happen in our industry. This includes difficulties in obtaining parts and delays caused by insurance companies. However, we do our best to keep our customers in the loop throughout the process so you know what to expect. These issues aside, we will generally provide a ballpark of actual work time estimated and an expected date of completion under the ideal circumstances.
4. Do I need to arrange for a rental vehicle myself or can you help me with this?
We have relationships with many rental car companies and can certainly assist you with obtaining a vehicle while your primary vehicle is being serviced by our shop. We can also arrange for your pick up and drop off to and from the rental car facility upon request.
5. Is there a warranty on the repair of my vehicle?
We take pride in our work and will stand behind it. Therefore, all of our work is guaranteed for the life of the vehicle.
6. What forms of payment do you accept?
We accept payments from insurance companies, individuals and companies. Payments can be made using cash, check, money order or by bank wire transfer.
7. What if the cost of the repairs exceeds the original estimate provided to the insurance company? Who will pay for the additional expenses?
Insurance companies expect and accept “supplements” from auto body shops like ours. They know and understand that not all damage may have been visible when they first inspected the vehicle. Therefore, when the need arises, we will document the situation and prepare a supplemental estimate for your insurance company. Depending on the issue, they may require re-inspecting the vehicle before paying for the additional repairs. If the customer is paying for the repairs out of their own pocket, then they will be responsible to pay for any additional expenses that may arise.